Refund & Return Policy

Last updated: July 2026

We want you to be satisfied with your Oreha purchase. Please review our policy below.

1. Eligibility for Returns

Due to the nature of our products (consumable supplements), we can only accept returns for:

• Items that arrive damaged or defective
• Items that are incorrect (wrong product/quantity shipped)
• Unopened, unused items in original packaging, requested within 14 days of delivery

For hygiene and safety reasons, we cannot accept returns of opened or used supplement products unless they are defective.

2. How to Request a Return

Contact us at support@hightechstore.org within 14 days of delivery, including:

• Your order number
• Photos of the damaged/incorrect item (if applicable)
• Reason for the return

We will respond within 2 business days with return instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

4. Non-Refundable Items

• Opened or partially used products (unless defective)
• Sale or clearance items marked “final sale”
• Shipping fees, unless the return is due to our error

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.

6. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, standard return terms apply.

7. Contact

For return or refund requests, email support@hightechstore.org or call +1 (661) 544-4745.